Delivery times

We aim to process and ship orders within 1-3 business days. Estimated delivery times may vary based on shipping method and location. For specific inquiries on parcel delivery time, please contact the courier service using the tracking number found in your email.

 

Shipping methods

We offer several shipping options including Sydney local pickups, standard shipping, express shipping, and international shipping.

 

Shipping costs

Shipping costs are calculated based on the weight of the items, shipping method, and delivery location. Customers can view the shipping cost in their cart before checkout.

Shipping rates for Australia and New Zealand are set out hereunder.

Tracking information

Customers will receive a shipping confirmation email with a tracking number once their order has been shipped.

 

Lost or damaged packages

• Reporting a lost or damaged parcel: If a customer believes their parcel has been lost or damaged during transit, they should contact us within a reasonable time frame, usually within 14 days from the estimated delivery date.

 

• Investigation process: Upon receiving the report, we will initiate an investigation with the courier service. The investigation may take up to 21 days to complete.

 

• Replacement or refund: If the parcel is confirmed lost, we will issue a replacement or a full refund to the customer, including shipping costs. If the parcel is confirmed damaged, we will replace the damaged items or issue a refund based on the extent of the damage.

 

• Customer cooperation: The customer must cooperate with us and the courier service in the investigation process. Failure to do so may result in delays or the inability to process a replacement or refund.

 

Returns and exchanges

Our return and exchange policy can be found in the Return Policy section.

 

International shipping

We ship to several international destinations. International customers are responsible for any customs duties and taxes.

 

Note: This policy is subject to change without notice.